FREQUENTLY ASKED QUESTIONS

 

APPLICATION

Q: I’m having some issues completing and/or paying for the PBIS online application. What should I do?

A: System Requirements: Due to internet and banking updates within our systems, the application must be completed on a PC Desktop computer using Microsoft Edge or Chrome only. The application cannot be completed on a phone, laptop, tablet, Apple programs or MAC computers. Also, try logging out of the internet or restarting your computer.

Q: If the application tabs are not turning green what should I do?

A: The most common error is incomplete information. Make sure you have answered each question correctly, fully, and ensure that there are no time-gaps in the home, education and work address sections.

Q: I am a Foreign Graduate. Do I qualify for a license and which application should I complete?

A: Please contact the State Dental Board that you wish to apply to for licensure. Each State Dental Board has different requirements and stipulations for Foreign Graduates, so you will need to reach out to the State Dental Board directly.

Q: When should I submit my application to the State Dental Board?

A: Please contact the State Dental Board you are applying to directly in order to confirm their procedures and requirements.

Q: Will I be notified when my PBIS application has been completed and sent to the State Dental Board?

A: Yes. You will receive a confirmation email informing you that your PBIS application has been completed and sent to the State Dental Board. That email will have a final letter attached to it that some State Dental Boards will require you to send in, so please review the confirmation email and final letter carefully.

Q: Some of my work history includes Locum Tenens work. How should I reflect that in the employment history section on the application?

A: Please ensure that you include all physical office addresses that you are currently or have previously worked for.

DOCUMENTS REQUIRED

Q: Will I need to order my transcripts?

A: It will depend on what school(s) and/or institution(s) you attended. Some schools require the applicant to request transcripts. We will notify you if that is the case.


**Please Be Advised That Each State Has Different Requirements for Licensure**
*We May Request Additional Information from You in Addition to the List Below*


The PBIS Application is a 2-Part Process:
  • Online Application (Demographics, Education, Exams, Licenses, Employment, References, Questionnaire, Malpractice Insurance, No Time Gaps, Etc.)
  • Notarized Back-Up Documents (Printed from the Online Application - Forms)
    • Affidavit – (Requires Wet Signature)
    • Release Form – (Requires Wet Signature)
    • Designated State Form (Which State You Are Applying To)
  • You Can Submit Either Part in Any OrderDental Hygienists - Examination Unlicensed/New Graduate - Level II
  • *NOTE - We Cannot START Your Application Until BOTH Parts Have Been Submitted to PBIS
  • Payment is Made Online Only by Credit/Debit Card Once the Application is Complete
  • PBIS Online Application Completed by the Applicant
  • Notarized Affidavit (Back-Up Document)
  • Notarized Release of Records Form (Back-Up Document)
  • Designated Recipient Form (Back-Up Document)
  • Any State Specific Required Forms
  • Passport/Birth Certificate Copies
  • CPR Certification Copies
  • Dental Related Diplomas/Program Completion Certificates Copies
  • Continuing Education Certificates Copies (If Applicable)
  • Name Change Document Copies (If Applicable)
  • Criminal/Civil/County Background Check Results
  • Education Verification(s) – Applicant May Need to Obtain – School Requirement
  • Specialty Board Verification(s) (If Applicable)
  • Examination Verification(s)
  • Licenses and Disciplinary Actions (If Applicable)
  • Malpractice Insurance Coverage (If Applicable)
  • Notarized Proof of Clinical Practice References (If Applicable)
  • Moral References (If Applicable)
  • Character References (If Applicable)
  • Information Summary
  • Omission and Discrepancy Report

FEES

Q: How do I submit my PBIS application payment?

A: You will pay the PBIS application payment online with a Debit/Credit Card once you complete and submit the online application. Please note that PBIS does not accept any form of checks or cash.

Q: I’m trying to submit my payment for the PBIS online application, but the system does not seem to be working or the payment is not going through. What can I do?

A: Check to make sure that all tabs on the left are green. If any tab is yellow, you cannot move forward to submit and make your payment online. Also, see system requirements.

Q: I was able to hit submit and was taken to the credit card processing portion and I cannot submit my payment. What should I do?

A: Please check that you have entered your credit card and SSN correctly, sometimes number are transposed or incorrect from the beginning of the application. Logout and log back in.

Q: Will there be additional charges during the processing of my PBIS application?

A: No. Effective March 1st, 2019, you will only need to pay the PBIS application fee when you submit the online application.

Q: Are your fees included as part of the State Dental Board fees?

A: No. The application fees for PBIS are separate from the State Dental Board(s). Information about the PBIS application fees can be found on our services provided tab. For information about the State Dental Board application fees, please contact them directly or visit their website.

PROCESS TIME

Q: How long does the PBIS application process take?

A: The processing time varies. Each applicant is so unique regarding how much education and how many exams/licenses/malpractice insurances there are to obtain and verify. Some state boards take up to 6 weeks to return an information verification. There are items that are out of the control of PBIS.

Q: Is there anything I can do to help speed up the processing time?

A: Yes.

  • Some Licensing Boards and Examinations take up to 6 weeks to send us your information verification. You can contact them directly and request that it be expedited to PBIS. There may be a fee the board/exam requires. If you do request your own verifications, please let PBIS know in advance so that we are not duplicating work efforts.
  • You can make sure the people you listed to complete your references and proof of clinicals are completing their portion ASAP.
  • Review the online checklist when completing your application and make sure you provide all the documents requested.
  • Make sure your application is complete and there are no time-gaps in the home and employment history sections.
  • If you are having trouble with the application, feel free call us and we can help guide you through it to make sure it is correct and complete.

REFERENCES

Q: What are the Proof of Clinical Hours requirements and/or exceptions?

A: Please read the requirements when filling out this section on the application as they are very specific.

Q: Some of the individuals I added as Character References on my application have not received the email with the link for them to complete the reference. What should I do?

A: Have your Character Reference check all email folders including their junk/spam folders. The email will be coming from a general PBIS email address. If they cannot find the email, you or your Character Reference can contact us, and we will be happy to resend the email link to them.

Q: What if I listed the same person as a Character Reference and Proof of Clinical?

A: You have the option to do this on some applications. Please notify them that they must complete 2 separate types of verification, one is through email and one must be printed, notarized and mailed in to PBIS.

SYSTEM REQUIREMENTS

Q: What are the system requirements to complete the PBIS application?

A: System Requirements: Due to internet and banking updates within our systems, the application must be completed on a PC Desktop computer using Microsoft Edge or Chrome only. The application cannot be completed on a phone, laptop, tablet, Apple programs or MAC computers. Also, try logging out of the internet or restarting your computer.

STATE BOARD WEBSITES

Q: Where can I find the contact information for the State Dental Boards?

A: Here is a list of the contact information for all the State Dental Boards

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